At Gleam Softs, we are committed to ensuring your satisfaction. If you’re not completely happy with your purchase, we offer a fair and transparent return and refund policy.

Return Eligibility

To be eligible for a return, your item must meet the following conditions:

• It must be unused, unwashed, and in its original packaging.

• The return request must be initiated within 14 days of receiving your order.

• Items such as gift cards, clearance items, or personalized products are non-refundable unless they arrive damaged or defective.

How to Initiate a Return

To start a return, please contact us at [email protected] with your order number, reason for return, and any relevant photos (if applicable). Our support team will guide you through the process and provide return instructions.

Please do not send your items back before receiving confirmation and instructions from our team.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or there was an error on our part. We recommend using a trackable shipping method to ensure safe delivery.

Refunds

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that original shipping fees are non-refundable unless the return is due to a product defect or shipping error.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of receipt with your order number and a clear photo of the issue. We will arrange for a replacement or refund at no additional cost to you.

Exchanges

At this time, we do not offer direct exchanges. If you need a different item, please initiate a return and place a new order separately.

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Need Help?

If you have any further questions about returns, refunds, or product care, feel free to reach out to our customer support at [email protected]. We’re always here to assist you.